Return and Refund Policy for Pets Emporiums

Thank you for choosing Pets Emporiums for your pet product needs. Your satisfaction is our priority, and we aim to make the return and refund process simple and hassle-free. Please review the following guidelines:

30-Day Return Window

We offer a 30-day return period, giving you the option to request a return within 30 days of receiving your purchase. To be eligible for a return, the product must be:

• Unused and undamaged
• Returned with all original tags and packaging intact

Initiating a Return

To begin the return process, email us at support@petsemporiums.shop. Our team will provide you with return authorization and detailed instructions for shipping the item back to us. Please note that we cannot accept returns without prior approval.

Return Labels for Customers

• Defective Products: We will provide a prepaid return label for defective items.
• Customer Remorse: Customers are responsible for return shipping costs for non-defective items.

Accepted Product Conditions for Returns

We only accept returns for products in new and unused condition.

No Restocking Fee

Pets Emporiums does not charge restocking fees for returns.

Damaged, Inaccurate, or Defective Products

Please inspect your products upon delivery. If you find any damage, inaccuracies, or defects, notify us immediately at support@petsemporiums.shop. We’ll resolve the issue quickly, either by exchange or refund.

Exchanges

We offer exchanges for damaged, inaccurate, or defective items. Contact us for assistance in processing an exchange.

Refunds

Once your return is received and inspected, we’ll notify you of the refund status. If approved, the refund will be processed, and a credit will be applied to your original payment method. Please allow a few days for the refund to reflect, depending on your bank or card issuer’s policies.

Additional Notes

• Return Shipping Costs:
  • Defective Products: Pets Emporiums will cover the return shipping cost.
  • Customer Remorse: Customers are responsible for return shipping costs for non-defective items.
• Restoration Fee: No restoration fee will be applied.

CONTACT INFORMATION:

Trade name: Pets Emporiums

Phone number: +44 2072 997080

Email: support@petsemporiums.shop

Physical address: 145 Victoria Rd, Aldershot GU11 1JW, United Kingdom