Shipping Policy for Pets Emporiums

Welcome to Pets Emporiums, and thank you for choosing us for your pet product needs! We are committed to delivering high-quality items quickly and efficiently. Please review our shipping policy to ensure a seamless delivery experience.

Order Processing Time

Our team processes orders within 1 business day, Monday through Friday.

Delivery Period

• Express Delivery: 1–3 business days within the UK.
• Shipping times begin from the date of shipment, not the purchase date.
• Delays may occur due to customs clearance, incorrect address details, or unforeseen circumstances.

Order Cut-off Time

Orders placed before 5:00 p.m. will be processed the same day. Orders placed after this time will be processed the next business day.

Shipping Costs

We offer Express Shipping for a flat rate of £10.99 across the UK.

Method of Delivery

We partner with trusted carriers like UPS, DHL, Royal Mail, and FedEx to ensure reliable and timely deliveries.

Non-Shipping Days

Orders are not processed on public holidays.

Shipping Confirmation

Once your order is shipped, you will receive a confirmation email with a tracking ID, which will become active within 24 hours.

Our Working Days

Pets Emporiums operates from Monday to Friday.

Item Misplacement

If your products do not arrive within the expected timeframe, please contact the carrier directly. For unresolved issues, email us at support@petsemporiums.shop for assistance.

Incorrect Address

If an incorrect address results in the return of your order, you will be responsible for reshipping fees. Contact us at support@petsemporiums.shop for help.

Address Changes

To update your delivery address, contact us at support@petsemporiums.shop or call +44 2072 997080 within 24 hours of placing your order. Address changes are not possible once the order is in transit.

Order Cancellations

To cancel an order, contact us within 24 hours of confirmation. After shipment, cancellations are no longer possible, and you may refer to our return policy for assistance.

Items Damaged During Transit

If your products arrive damaged, contact us immediately at support@petsemporiums.shop. Please provide clear images of the damaged items, and we will arrange a free exchange or refund.

CONTACT INFORMATION:

Trade name: Pets Emporiums

Phone number: +44 2072 997080

Email: support@petsemporiums.shop

Physical address: 145 Victoria Rd, Aldershot GU11 1JW, United Kingdom